FAQs

Live Gold is a technology platform owned by Live Gold Information Technology Company (registered in the Kingdom of Saudi Arabia, or any other country where the company operates). It provides tools and services related to pricing, buying and selling gold, precious metals, and jewelry.

You can use:

• Automatic pricing engine for gold and jewelry
• Merchants’ marketplace to sell and buy from stores
• Individuals’ marketplace for person-to-person (P2P) selling and buying
• Auction platform for bidding on selected items
• Price alerts tool to be notified when prices reach certain levels

Automatic investment application to schedule or automate buying/saving based on rules you set

Some basic features may be visible without registration, but most key features (selling, buying, auctions, automatic investment, etc.) require creating an account as a user or a merchant with correct and up-to-date information.

Not necessarily. By simply accessing, registering on, or using any Live Gold service, you are considered to have accepted:

• The full Terms & Conditions
• The Privacy Policy
• The Fees Policy
• The Anti-Money Laundering & Counter-Terrorism Financing Policy

If you do not agree, you must stop using the platform.

You are responsible for:

• Keeping your username and password secret
• Any activity or transaction made through your account

So you should never share your login details with anyone.

Not always. Prices are based on global markets and may:

• Be slightly delayed
• Change quickly due to market movement

Prices are provided for information only and are not a guaranteed execution price.

No. Live Gold does not provide:

• Investment recommendations
• Personal financial or Shariah advice

All investment and purchase decisions are your own responsibility.

It is a service that enables any individual to list their gold items for sale directly to other interested buyers through the Live Gold platform, which fully manages the payment, inspection, and shipping processes to ensure a secure and reliable transaction between both parties.

Any individual residing in the Kingdom of Saudi Arabia, who is an adult (18 years or older), and holds a verified account on the platform, whether they wish to sell or buy.

In most cases, no. Live Gold is mainly a technology platform. Transactions are usually between:

• You and a merchant/store; or
• You and another individual user

Unless it is clearly stated in a specific case that Live Gold is the seller.

(C2C) selling allows the seller to list their item at a price they deem appropriate while benefiting from additional protection provided by Live Gold through an escrow account and certified inspection. In contrast, selling to a commercial shop means the store determines the price according to its own policy.

Yes, identity verification (via National ID or Iqama) is required for both the seller and the buyer to ensure transaction security and protect all parties from fraud.

Review is usually completed within a short period after submitting the required information, though some cases may require additional manual review.

By creating an ad that includes the item type, weight, karat, clear photos of the item, and the asking price or suggested price based on the real-time market rate.

The platform sets specific guidelines to protect users; please review the terms and conditions for the exact limits currently in effect.

Yes, the seller can edit or delete the listing details at any time, as long as they have not agreed with a buyer and the payment has not been deposited into the escrow account yet.

It is recommended to attach any document proving the karat or weight (such as the original purchase invoice or an inspection certificate) as it increases buyer confidence. Please note that in all cases, the item will undergo a final certified inspection by Live Gold before the transaction is completed.

In such cases, the seller bears full responsibility for removing the listing from their account immediately. Should another user purchase the item via LiveGold after it has already been sold off-platform due to the seller's failure to delete the listing, the seller's account may face temporary or permanent suspension.

The platform implements an identity verification system for all sellers. Furthermore, each item must pass a mandatory inspection at an accredited center prior to delivery, substantially minimizing the risk of purchasing from an unreliable seller.

Prior to shipment, the item undergoes official verification at an accredited LiveGold inspection center. However, buyers are advised to inspect the item upon receipt to confirm its compliance with the listing specifications and the accompanying inspection report.

All payments are processed exclusively through LiveGold using a platform-managed escrow system. The buyer transfers the purchase price to the escrow account prior to fulfillment. Funds are released to the seller only after the item successfully undergoes verification at an accredited inspection center and is confirmed to comply with the advertised specifications.

The seller shall handle the shipment of the item to the accredited inspection center and retains full liability for ensuring its safe and proper transit until physical delivery to the facility. Upon physical receipt of the item by LiveGold at the accredited inspection center, liability transfers to the platform.

The inspection typically takes up to 24 to 48 hours upon the item's arrival at the accredited inspection center.

Procedures vary depending on the severity of the identified discrepancy:

• Minor Discrepancy: Both seller and buyer will be notified of the exact nature of the variance. The transaction shall proceed only upon mutual consent of both parties regarding the updated terms.

• Material Discrepancy (between the physical item and the advertisement): The buyer shall receive a full refund, and the item shall be returned to the seller. The seller shall bear all associated costs and fees incurred due to the discrepancy.

• Established Fraud: The platform reserves the right to impose financial penalties on the non-compliant party and may escalate the incident to competent authorities.

Once the item is confirmed to comply with specifications (or upon mutual consent of both parties regarding any minor variance), LiveGold directly dispatches the shipment to the buyer's registered address on the platform.

LiveGold assumes full liability for the item from the time of its approval at the inspection center through final delivery to the buyer.

Yes, the platform levies fees on peer-to-peer transactions. Applicable charges include platform service fees, payment gateway transaction fees, and shipping costs. The amount or percentage of these fees is subject to adjustment periodically in accordance with LiveGold’s policy. Users are advised to verify the exact applicable fees displayed during checkout for each transaction.

Fees may be allocated between the seller and the buyer at the platform’s discretion. The specific fee breakdown is explicitly disclosed prior to completing any transaction, ensuring both parties are fully informed of their respective portions of the total cost.

Yes, a comprehensive itemized breakdown of all applicable charges (including platform service fees, payment gateway processing fees, shipping costs, and the respective allocation per party) is explicitly disclosed prior to payment confirmation.

• Escrow Protection: Funds are strictly held and shall not be released to the seller prior to physical verification and approval by an accredited inspection center.

• Secure Holding: Payment remains fully secured in a dedicated platform escrow account during the verification phase and is never transferred directly to the seller.

• Conditional Shipping: Shipment to the purchaser is contingent upon the item successfully passing inspection and complying with listed specifications, or upon mutual consent regarding minor variances.

• Fraud Prevention & Enforcement: In cases of material discrepancy or fraudulent activity, the platform actively intervenes to safeguard buyer remedies and reserves the right to impose severe penalties on the violating seller.

• Security Compliance: Never disclose sensitive banking details or One-Time Passwords (OTP) to third parties under any circumstances.

User data is processed in compliance with our official Privacy Policy, detailing the mechanisms governing data collection, usage, and protection. Please refer to the Privacy Policy for comprehensive details.

All items are subject to mandatory inspection and verification by an accredited center prior to dispatch. Any non-conformity identified is resolved during the inspection phase prior to delivery—either via mutual consent for minor variances or through order cancellation and full refund for material discrepancies. Should any issue arise following physical receipt, please reach out to our support team immediately for prompt review.

Cancellation rights are strictly governed by the platform's official Terms and Conditions, and users are urged to review them thoroughly. Please be advised that due to Sharia principles governing gold trading transactions, order cancellation by the buyer may not be permissible post-payment under certain circumstances. Consequently, users are advised to carefully confirm all listing specifications prior to payment execution.

Through the support channels provided on the platform, including live chat, email, or the primary contact number specified on the 'Contact Us' page.

In the event of an off-platform sale, you are required to promptly remove the listing from your platform account to avoid displaying an item to other users that is no longer physically available.

In the event that a seller is found to have conducted an off-platform sale without removing the corresponding listing, LiveGold reserves the right to enforce account penalties, up to and including temporary or permanent platform suspension, to safeguard other users against non-compliant conduct.

Collected data generally encompasses identity records, contact details, payment credentials necessary for processing escrow account transactions, and listing specifications published by the user, as governed by the Privacy Policy.

Data disclosure is strictly limited to necessary operational purposes required for transaction completion—including accredited inspection centers, logistics providers, and payment gateways—or for legal compliance, as stipulated in the Privacy Policy

Account deletion requests may be submitted via account settings or directly to customer support, whereupon processing will occur pursuant to our official Data Retention Policy.

Not always. Alerts may be:

• Delayed
• Not delivered at all

Due to system load, technical issues, or network problems.
We also cannot guarantee that the price at the time you act will be exactly the same as the alert. Relying on alerts is at your own risk.

No. Automatic investment is just a technical tool for executing or scheduling your own strategy. It does not guarantee any profit.

• Investing in gold and metals involves risk
• You may lose part or even all of your capital

The decision to use automatic investment and the results are 100% your responsibility.

Some features might be free, but Live Gold may charge:

• Subscription fees
• Transaction commissions
• Auction fees or other service fees

Fees are shown on the service pages or inside your dashboard, and they may change from time to time.
If you continue to use the service after a fee change, this means you accept the updated fees.

You are not allowed to use the platform to:

• Launder money or finance terrorism
• Sell stolen, counterfeit, or unknown-source products
• Manipulate prices, ratings, or bids
• Impersonate any person or entity
• Use unauthorized payment methods
• Hack, attempt to hack, or spread malware or spam

Live Gold has the right to:

• Block or suspend accounts
• Remove violating listings

Report suspicious activities to the authorities

Because Live Gold must follow AML and Counter-Terrorism Financing laws in Saudi Arabia (and any other relevant country). This means we may:

• Ask for your ID or commercial registration
• Request information about your business and source of funds
• Monitor transaction patterns
• Block or delay suspicious transactions or accounts

Report suspicious activities to the competent authorities when required by law

Yes. We are committed to protecting your data according to our Privacy Policy. We use your data to:

• Provide our services
• Improve the platform

in line with applicable laws and regulations.
By using the platform, you agree to the Privacy Policy.

You can request to close your account at any time, as long as:

• You have completed all ongoing transactions
• You have settled all outstanding obligations

Live Gold may also suspend or close accounts if:

• You violate the Terms
• There is suspected fraud or illegal activity

There is a request from a competent authority or court

Your relationship with Live Gold is governed by the laws of the Kingdom of Saudi Arabia, while also respecting any mandatory laws in other countries where the company operates, for transactions carried out there.
Disputes are handled by the competent courts in Saudi Arabia, unless the parties agree on another legally allowed method (like arbitration).

No. This FAQ is only a simplified explanation.
The official and legally binding document is the full Terms & Conditions published on the Live Gold website. You should read those carefully before using the platform.